Terms of Service
Last updated: July 7, 2026
These Terms of Service ("Terms") govern access to Relira, including Atlas, our AI communications manager. By creating an account or using the service, you agree to these Terms and our Privacy Policy.
1. The service
Relira helps businesses manage client communications using CRM data, templates, scheduling, and automation. Features may change as we improve the product. We will make reasonable efforts to notify you of material changes.
2. Eligibility and accounts
You must be at least 18 years old and authorized to bind the business you register. You are responsible for your credentials and all activity in your workspace.
3. Acceptable use and email compliance
You agree not to use Relira to:
- Send spam, phishing, unlawful, deceptive, or harassing communications
- Violate CAN-SPAM, CASL, GDPR, ePrivacy, or other applicable anti-spam and marketing laws
- Email people with whom you do not have a lawful basis to communicate
- Upload malware or attempt to access other customers' data
- Violate third-party terms (including HubSpot and your email provider)
You are the sender of record for emails sent from your verified domain. You represent that contacts you sync or add are existing clients or contacts with whom you have a lawful basis to communicate. You are solely responsible for email content, truthful subject lines, identification, a valid physical mailing address, and honoring unsubscribe and preference requests within legally required timeframes.
Relira appends a manage email preferences link and your mailing address (from Brand settings) to outbound emails. Recipients can unsubscribe from a specific communication type (for example newsletters or automated triggers) without stopping other client updates you send. One-click unsubscribe applies to the communication type that sent the email. You must keep your mailing address accurate.
4. CRM integrations
Connecting HubSpot grants Relira access according to permissions you approve. You represent that you have authority to sync CRM data and that those contacts are part of an existing business relationship or otherwise lawfully emailable under applicable law.
5. Prepared content
Atlas may prepare or suggest content. You are responsible for reviewing and approving all communications before they are sent. Prepared content may be inaccurate — always review before sending.
6. Data processing (business customers)
For client personal data you upload or sync into Relira, you are the data controller and Relira is the processor. You instruct us to process that data to provide the service. We will:
- Process personal data only on your documented instructions
- Implement appropriate technical and organizational security measures
- Assist with data subject requests where feasible and required by law
- Use subprocessors listed in our Privacy Policy under written obligations
You are responsible for providing privacy notices to your clients. Relira provides granular email preference controls so recipients can opt out of specific communication types while remaining subscribed to others where permitted.
7. Fees
Paid plans, when offered, are billed as described at signup or in your account. Fees are non-refundable except where required by law. Taxes may apply.
8. Intellectual property
Relira owns the platform, software, and branding. You retain ownership of your content. You grant us a limited license to host, process, and transmit your content solely to operate the service.
9. Suspension
We may suspend sending or access if we reasonably believe you violate these Terms, pose a deliverability or legal risk, or fail to pay fees.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE UNINTERRUPTED OPERATION, INBOX PLACEMENT, OR SPECIFIC BUSINESS RESULTS.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELIRA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM.
12. Indemnification
You will defend and indemnify Relira against claims arising from your content, your emails, your violation of law, or your breach of these Terms.
13. Termination
You may stop using Relira at any time. We may terminate for breach or non-payment. Upon termination, your right to use the service ends. Provisions that should survive will survive.
14. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles, except where mandatory consumer protections apply in your jurisdiction.
15. Contact
Questions: legal@relira.com
These Terms are provided for transparency and do not constitute legal advice.